It’s possible that the confirmation email accidentally got marked as spam. Please check your ‘spam’ or ‘junk’ mail folders. If the confirmation email is in one of these mailboxes, be sure to mark the email as "Not Spam" and add the email address “firstname.lastname@example.org” to your safe list or address book to prevent this problem in the future. If you can’t find the confirmation email in the spam or junk folders, try searching your inbox with the keyword “chipta”.
Alternatively you can login at www.chipta.com with your e-mail address and password. If you don't have an account you can create one. Make sure to use the same email address as the one you used when you bought the tickets. After logging in you can find all your bought tickets at "Your tickets" when you click your name on the top right of the page.
Yes, your tickets can be scanned from your smartphone. Make sure to download the tickets to your phone, and your phone can open this file. At the entrance to the event, please zoom in on the barcode and make sure the brightness of your screen is set to 100%. This will ensure your ticket can be scanned easily and quickly.
Perhaps the ticket link in the confirmation email is broken. In order to fix this, open the e-mail with the ticket link and copy the first part of the URL (usually blue and underlined) to the address bar of your browser. Next, select and copy the second part of the ticket link (usually black) and paste it directly after the first part in the address bar. Press enter on your keyboard and the tickets will appear.
In order to open your e-ticket, you need Adobe Reader. This program can be downloaded for free from www.adobe.com/reader.
Please make sure the event you find is the right event, multiple events with the same name can be added to our systems.
Chipta only handles the presales of the tickets. We are not authorized to take back bought tickets. You'll have to get in touch with the event organizer for this.
Events taking place in other countries can use the ticket itself. The ticket itself only shows the price of the ticket, nothing about VAT, service costs or payment fees.
Do you still have a question? Please contact us.