I placed a wrong order.
Unfortunately, a wrong order is still an order. Chipta only handles the ticket sales of events and is not involved the organization of the event. We are therefore not authorized to make decisions about changing and/or canceling placed orders. Please contact the organization of the event for this. For contact details, please visit the website or social media channels of the event.
I want to change or cancel my order.
Chipta only handles the ticket sales of events and is not involved with organization. We are therefore not authorized to make decisions about changing and/or canceling placed orders. Please contact the organization of the event for this. For contact details, please visit the website or social media channels of the event.
I didn't receive my tickets.
It is possible that the confirmation email with your tickets ended up in the spam folder. If you find the mail here, please move it to the inbox, because the junk mail folder can be emptied automatically. You can also log in to www.chipta.com with your e-mail address and password. If you don't have an account yet, you can create one. Use the same email address you used when purchasing the tickets. After logging in you can find all your previously purchased tickets under "Past Orders" when you click on your name at the top right of the page.
Can I sell my tickets?
Yes, that's possible. We recommend that you only sell your tickets using TicketSwap. This is the fastest and safest choice for both buying and selling tickets.
I can't download my tickets.
Perhaps the ticket link is broken. Open the email with the ticket link and copy the first part of the link (usually blue and underlined) into the address bar of your browser. Then select and copy the second part of the ticket link (usually black) directly behind it and hit enter. Your tickets appear immediately on screen.
Can I get a VAT receipt of my order?
We don't send invoices to visitors of events but only to our customers (the event organizers). Unfortunately we can't send invoices to visitors, because the ticket funds are not permanently on our account. Eventually these funds will go the the event organizer, meaning that the funds are the organizers' revenue and not ours. We can, however, send a VAT receipt. In principle, this contains all the data you need. For example: Data for a declaration from an employer or for inclusion in a company administration.
I can't open my tickets.
You need Adobe Reader to open the ticket. You can download this program from www.adobe.com/reader. If you have an older version of Adobe Reader, the ticket may not open properly, in which case it is best to download and install the latest version.
I am unable to place an order. Now what?
In order to help you properly, we need some information from you. If you email the points below to email@example.com, we will try to help you as soon as possible! • The payment method you are trying to pay with. • What and where is going wrong. • Do you get an error message? If yes which one? • Can you take a screenshot of your error?
Can I change the name on my ticket?
For most events your name doesn't have to match the name on the ticket. If you still want to change the name on your ticket, for whatever reason, please contact us at firstname.lastname@example.org. We can help you faster if you send us the payment reference!
When am I entitled to a refund?
You are only entitled to a full refund if the organizer cancels or reschedules the event. If you want to cancel on your own initiative, the organizer is not obliged to refund the ticket money. If you want to cancel or change an order, please contact the organization of the event.
Do I have to print my ticket?
No, our tickets can be scanned from a mobile phone. Make sure your phone is sufficiently charged!
I have requested a refund, when will it be deposited?
Refunds are always transferred as soon as possible, but no later than 5 business days, to the bank account you used to buy your tickets.
My payment failed.
If the payment is not successful, your order has not been placed. The tickets are also not reserved for you. You can try to order the tickets again in the Ticketshop. If the payment has been deducted from your bankaccount, please contact us at email@example.com and include a bank statement.
I have requested a refund, but I have a new bank account.
Refunds are automatically transferred to the account number used to make the purchase. If this account number doesn't exist anymore, the amount will be refunded to Chipta. If you send an email to firstname.lastname@example.org with the payment reference of your order, we will ensure that the money ends up in the correct account number.